PRIVACY POLICY Thank you for shopping at THE VELVET FROG. It is our top priority to ensure the security and privacy of your transactions with us. Any information gathered from you, including your name, email address, mailing address, phone number and credit card number, is kept secure and confidential.
THE VELVET FROG is committed to protecting your privacy and uses cautionary measures to protect against the loss, misuse or alteration of data used by our system. All information given to us is kept private and confidential and we never sell or share our customer information with any other company. No personal information is required when browsing our site. Once you place an order, Visa and Master Card require that we confirm your shipping and billing address and phone number to authenticate your credit card transaction. Your email address is needed so we may confirm and update you regarding your order. This information is stored in a secure database, only accessible to employees with access to this information. All personal information is kept strictly confidential. OUR ASSURANCE OF SITE SECURITY: Because members and their privacy are top priority at THE VELVET FROG, we use the most secure transaction software available. All credit card orders on THE VELVET FROG are processed on a secure server. Any credit card or other personal information you provide THE VELVET FROG is protected by encryption using Secure Socket Layer Protocol (SSL). Only THE VELVET FROG can decrypt this secure information.
We have taken every measure to ensure that online shopping is as secure as ordering from a catalogue or making a purchase from our store. THEVELVETFROG.COM uses Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. The secure mode begins when you initiate an order. You will know you are in secure mode when the tiny padlock icon, located at the bottom of your browser, appears as "locked." You can also verify you are in secure mode by looking at the URL line of your browser. When the letters "http" change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. When you enter your personal information into the order form, it is scrambled, transmitted across the Internet, then decoded when it gets to us. All information is stored in a secure server and can only be accessed by employees authorized to process your orders.
THE VELVET FROG guarantees that every online transaction is 100% safe. If unauthorized charges appear on your credit card as a result of shopping with us while using our secure server, we will reimburse you up to the maximum $50 legal liability. We only require that you follow the reporting steps required by the issuer of your card (under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges). Making a credit card purchase is just as safe on our Web site as it is by telephone, however, if you prefer not to place your order online, we would be pleased to take your order by phone. Please call us at (703) 753-0474, 9am to 5pm Eastern Standard Time, Monday thru Friday. One of our customer service representatives will be happy to assist you. Online Account Registration:
To make online shopping faster and easier, you may register with THEVELVETFROG.COM when placing an order. As a registered customer, you only have to enter your shipping address and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. Mailing Lists:
You will receive newsletters or promotional notices via email from us only if you have asked to be on our mailing list. Through these communications from THE VELVET FROG we will offer you a full range of information, products and services, as well as to notify you of site changes on our sites. Each time you receive an email from THE VELVET FROG, you will be given the opportunity to "opt-out" or stop receiving them. Simply follow the instructions at the end of each email message to be removed from our mailing list. We do not share our mailing list addresses with any other company. Cookies and How We Use Them:
"Cookies" are pieces of data your browser stores on your computer's hard drive. They enable us to determine when you or someone using the same browser you previously used revisits THEVELVETFROG.COM. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them upon return to the site. This allows the user to view items left in their shopping cart. Most browsers are set up to accept cookies, but you can usually change your browser settings to refuse them. THE VELVET FROG does not use cookies to retrieve personal information about you from your computer. Questions:
We'll be happy to provide additional information or answer any questions regarding our privacy policy. Please call us (703) 753-0474, 9am to 5pm Eastern Standard Time, Monday thru Friday. You can also E-mail us at: info@thevelvetfrog.com. Contact Information: To place an order by phone please call between the hours of 9 am and 5 pm (Eastern Standard Time), Monday through Friday. Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status and swatch samples at customer_svc@thevelvetfrog.com or at (703) 753-0474. E-mail customer_svc@thevelvetfrog.com
Phone 1-703-753-0474
Fax 1-703-753-2623
Mailing Address: THE VELVET FROG
PO BOX 1258
Haymarket, VA 20169 U.S.A. |
