TERMS & CONDITIONS

LIABILITY & GENERAL POLICIES:

It is our top priority to choose products that are not only beautiful but also safe for your children. THE VELVET FROG carries only high quality and well-crafted furnishings, linens and accessories.  While THE VELVET FROG team works diligently to review the safety of all products, we cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on THEVELVETFROG.COM. Prices, availability and estimated delivery times are subject to change at any time.  In addition, THE VELVET FROG is not responsible for copyright, registration or licensing infringement of products sold on the site.   All sale items/personalized items/custom-made items (as noted in product descriptions) are final sale.

When you complete THE VELVET FROG's member registration process, you agree to all of the terms herein.   THE VELVET FROG may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of THE VELVET FROG website after such notification indicates that you accept any and all changes.   Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our artisans' rates and offerings may change from time to time.   As a result, prices and availability of items in our collection,including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors.  If a pricing error occurs, THE VELVET FROG will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our artisans. THE VELVET FROG reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, THE VELVET FROG will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

Ordering/Payment Options:

Placing an Order
You may place an order 24 hours a day, 7 days a week on THE VELVET FROG web site. On-line ordering is straightforward and convenient; simply click the "Add to Cart" button from any product page on the web site and then follow the subsequent instructions. 

We will gladly offer our expert assistance in helping you place your order by phone.    You may contact us at (703) 753-0474. Our customer service hours are Monday thru Friday, from 9am-5:00 p.m. Eastern Standard Time.

International Orders
Currently we are unable to ship orders outside the United States with exception to Canada. Orders shipping to Canada are limited to smaller items and decor that are available to ship via UPS/FedEx. For orders shipping to Canada please email us at info@thevelvetfrog.com so that we may quote you the appropriate shipping charges.

Payment Options
We accept major credit cards- Visa, MasterCard, Checks/Money Orders/Wire Transfers.  You can feel confident placing your order through our on-line secure shopping cart.   On-line orders placed through the shopping cart are limited to Visa and MasterCard transactions.   If you would like to pay by Check or Money Order or Wire Transfer, or feel more comfortable placing an order by phone, please contact us at (703) 753-0474 and one of our customer service representatives will be happy to assist you.  

Orders placed through THE VELVET FROG require PAYMENT IN FULL at the time the order is placed, therefore your credit card will be charged the merchandise total, less freight shipping (if applicable) at the time it is processed.    Sorry, at this time we do not accept C.O.D. orders.

Sales Tax
No sales tax will be charged if the delivery address is located out of the state of Virginia.  All deliveries in Virginia will be charged an 5.5% sales tax on merchandise.

Backorder Policy:

Occasionally, due to high demand, some of our non-custom products may be backordered for a period of time.  In the case of a backorder, you will be notified immediately of the expected ship date of that item.   No charge will be incurred until your order is available to ship.  All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to customer_svc@thevelvetfrog.com.  You will receive an email confirming cancellation, providing the item has not shipped.   If your order has already shipped, please refer to our return policy for further instructions.

New Product Submission

THE VELVET FROG is always on the lookout for new artists and designers.  To share your work with us, please send us an email with as much information as possible about you and your work, including high res images of your designs and pricing.   We do not require physical samples of your work, but it is helpful to see the product in person.   Please send all submissions to newvendors@thevelvetfrog.com.  Please send physical non-returnable product samples to the following address.   Items submitted for consideration will not be returned, unless prepaid postage is provided. 

THE VELVET FROG
Attn: New Product Submissions
PO Box 1258
Haymarket VA  20168

Price Guarantee

THE VELVET FROG strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike.   In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts.